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Customer Success Engineer

Boulder, CO 80301

Posted: 05/29/2019 Employment Type: Direct Hire Job Category: Software Job Number: 10411 Pay Range: $50-70K + bonus

Customer Success Engineer
  1. has an amazing opportunity to join one of the Colorado’ s success stories. Our client is local but now has an international presence. They have an award winning business model and are actually making money. They just moved into a brand new state of the art office in East Boulder. They are highly recognized and regarded as the leader in their space.

They are looking to hire a full time Success Engineer to join a the team.  This is a very tight knit collaborative team that will provide pro-active   support for a B2B application.  The manager is one of those unique technical leaders that understand the business, the people and the technology. This a great opportunity for someone who wants develop their technical skills and move into development, QA, or product.

What you will be doing:
  • Provide first line support by email or phone to customer service requests
  • Act as single-point of contact for top tier clients
  • Technical configuration of customer accounts and platforms
  • Ensure customer success by solving complex technical issues
  • Work with Technical Consultants on technical issues

What you need:
  • BS/BA-Preferably in a technical field
  • 3+ years of technical customer service
  • Pre or Post sales experience desirable
  • Experience with software testing methods   preferred
  • Great communication skills
  • High standards for excellence
  • Strong technical aptitude
  • Customer focused
  • Ability to collaborate and work towards a common goal.

Salary: $50-70K + bonus,  Health/Dental/Vision/401k
Customer support, HTML,

Will Kennedy
Executive Technical Recruiter - Direct Hire Services

Will is an Executive Technical Recruiter for EdgeLink’s Direct-Hire team and a true Denver native.  He received his BS from the University of Colorado-Boulder and brings 15 years of recruiting experience to the firm. With his passion for finding great people for great companies, Will is enjoys being a trusted partner with those he works with and in helping establish EdgeLink as the premier technical staffing firm in Colorado.  

 

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